Changelog

Your inbox just got smarter.

Beeve now integrates directly with Microsoft Outlook - so your customer service team can handle more emails, faster, without the mental load of writing every reply from scratch.

When a new email lands in your inbox, Beeve reads it and instantly drafts a reply based on your business content, tone, and past conversations. Your team reviews, adjusts if needed, and sends. That's it.

What you can do:

• Get AI-drafted replies suggested directly inside Outlook
• Beeve pulls context from your knowledge base to keep answers accurate
• Edit and send in seconds — no copy-pasting, no tab-switching
• Works across shared inboxes and individual accounts

Less time writing. More time solving.

• New native Instagram integration so Beeve can answer customers directly in your Instagram DMs.
• Receive and reply to Instagram messages inside the Beeve inbox, alongside your other channels.
• Keep full conversation context and history so replies stay consistent and personal.
• Use human handoff on Instagram when a conversation needs a teammate to step in.
• Simple setup with secure account connection, no third-party tools needed.

Full comment management coming soon

• New native Salesforce integration so your AI front desk can hand off conversations directly into Cases.
• Automatically create Cases from conversations or captured leads with full transcript and visitor context.
• Let Beeve set the Case Type based on your existing Salesforce types.
• Control when Cases are created with simple settings in the Beeve dashboard.

Sometimes AI needs a human touch — and now Beeve knows when to hand over.

What’s new

• Smart handoffs: When Beeve can’t complete a request or needs confirmation, it can now smoothly pass the chat to a human teammate. beeve knows its limitations and can now hand conversations over to human if needed

• Seamless experience: Visitors stay in the same chat while your team takes over — no interruptions or confusion.

• Clear indicators: You’ll always see when a conversation is handled by AI or a human.

Why it matters

Your AI assistant now works hand-in-hand with your team — automating the easy stuff while letting people step in when needed.

You can now add Suggested Messages to your Beeve chatbot. Guide visitors with quick prompts like

“Book a demo,” “See pricing,” or “Talk to support” — helping them start conversations faster and boosting engagement.

• So visitors/users can see when there are unread messages in the widget
• Highlight the most important updates

Beeve is now faster and smoother, both in the dashboard and on your website.

What’s new

• Quicker page loads: The Beeve dashboard now opens and loads data noticeably faster.

• Faster widget: The website chat widget starts instantly and feels more responsive in every interaction.

• Lighter performance footprint: Optimized code and caching mean less waiting and smoother browsing.

• Better overall experience: Navigation, chat handling, and analytics all run more fluidly.

Why it matters

You’ll notice Beeve feels lighter, faster, and more enjoyable to use, creating a smoother experience for you and your visitors and users.

• New native Zendesk Support integration for Beeve so your AI front desk can hand off conversations directly to your helpdesk.
• Automatically create tickets from conversations or captured leads with full transcript and visitor context.
• Control when tickets are created with flexible settings per bot and per workspace in the Beeve dashboard.

We’ve made several improvements to strengthen the security and reliability of our infrastructure - making Beeve safer for you and your customers.

What’s new

• Stronger protection: All conversations and data are now even better protected against misuse or leaks.

• Safer logins: Improved session handling keeps your account secure, even if you forget to log out.

• More reliable widget: The Beeve chat widget now runs in a more secure environment to prevent unwanted access.

• Better monitoring: We can now detect and respond to unusual activity faster.

• Privacy first: Beeve continues to comply with all GDPR rules and now adds extra layers of privacy by default.

We've added a new, efficient way to display forms and collect contact information.

What's new

Beeve can now automatically display a contact form based on customer needs

• Higher conversion: Makes it easy and natural for visitors to leave their information
• Flexible setup: Choose which fields the chatbot should ask for (e.g. name, email, company)
• This feature is now live! You can activate and customize the form in your chatbot settings.