Last updated: 28 November 2025
These Terms of Service explain how you can use Beeve and what you can expect from us. By creating an account, installing the Beeve widget, or using the service in any way, you agree to these terms. If you do not agree, please do not use Beeve. Our Privacy Policy is part of these terms and explains how we handle personal data: beeve.ai/privacy.
Beeve is a hosted AI chatbot and automation platform that you can connect to your website and other channels. It helps answer questions, capture leads and automate simple support tasks for your business. The service is intended for business use.
To use Beeve you need an account and usually an organisation space. You agree to give us accurate account information, keep it updated, keep your login details secret and make sure only authorised team members get access to your organisation.
You are responsible for everything that happens under your account and in your organisation. If you believe someone has accessed your account without permission, please tell us as soon as possible at contact@beeve.ai.
Details about plans, features and pricing are shown on our pricing page at the time you sign up. Paid plans are billed in advance, typically monthly or yearly. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
You authorise us and our payment provider to charge your chosen payment method for all fees, taxes and charges related to your plan. We may update prices or plan structure in the future; changes apply from your next renewal and we aim to give reasonable notice of material changes. Unless local law says otherwise, fees are non-refundable. You can cancel at any time, but cancelling does not give a refund for the current billing period.
When you use Beeve, you may send us content you add to your knowledge base, data from your other systems via integrations, and messages from you and your end users that go through the Beeve widget. We call this “Customer Content”. You keep ownership of your Customer Content.
You give us a licence to host, process and use your Customer Content only to provide and improve the service, keep it secure, prevent abuse, and comply with law and these terms. We do not sell your Customer Content.
When you use Beeve on your own website or channels, you are responsible for your relationship with your end users and are usually the data controller for personal data collected through the widget. Beeve acts as your data processor and handles that data only on your documented instructions, as described in our Privacy Policy and any data processing agreement we sign with you.
Beeve uses AI models from third party providers to generate answers and perform actions. AI can be wrong, outdated or incomplete. AI output is for information only and is not professional advice.
You are responsible for reviewing AI output and deciding how to use it in your business, and you will not rely on AI output alone for high-risk decisions that could cause harm if wrong. You control which actions Beeve is allowed to take through integrations and tools, and you are responsible for those choices.
You agree not to use Beeve, and not to allow others to use Beeve, to break any law, infringe third party rights, send spam, upload illegal, hateful or harmful content, try to bypass security or rate limits, reverse engineer the service where this is not allowed by law, or use Beeve to build a directly competing chatbot product that mainly replicates Beeve’s functionality.
We may investigate suspected misuse and may remove content, suspend access or terminate accounts where we reasonably believe these rules are being broken.
Beeve lets you connect third party tools and platforms such as CRM, ticketing or messaging systems. These services are not under our control and have their own terms and privacy policies. You are responsible for reviewing and agreeing to those, and we are not responsible for their security, availability or behaviour.
We use reasonable technical and organisational measures to protect data in Beeve, for example encryption in transit and at rest and access controls. No online service is perfectly secure. You are responsible for using strong passwords, managing access to your organisation, keeping your devices secure and telling us quickly if you believe your account has been compromised.
Beeve and its underlying software, design, brand and documentation are owned by us or our licensors. Subject to these terms and payment of applicable fees, we give you a limited, non-exclusive, non-transferable licence to use the service for your internal business use during your subscription. You must not copy or modify the service except as allowed by law, resell Beeve as a service without our written consent, or remove copyright or trademark notices. You keep ownership of your own trademarks, logos and content that you use with Beeve.
These terms apply from the first time you use Beeve and continue until your account is closed and all subscriptions end. We may suspend or end your access if you materially breach these terms and do not fix the issue, do not pay fees when due, or we reasonably believe your use of the service creates a security or legal risk or could harm other users.
When your subscription or account ends, your right to use Beeve stops and we may delete or anonymise your data after a retention period, except where we must keep it for legal reasons. You are responsible for exporting any data you need before your access ends, where the product offers export options.
Beeve is provided “as is” and “as available”. To the maximum extent allowed by law, we do not promise that Beeve will be error-free, always available or fit for your specific needs and we exclude implied warranties such as merchantability, fitness for a particular purpose and non-infringement.
To the maximum extent allowed by law, we are not liable for any indirect, special, incidental or consequential damages, or for loss of profits, revenue, data, goodwill or business interruption. Our total liability for all claims in any 12 month period is limited to the greater of the amount you paid to us for the service in that period, or one hundred (100) euro if you use Beeve on a free or trial plan. Nothing in these terms limits liability where this is not allowed by law.
Unless your local mandatory law says otherwise, these terms and any dispute related to them are governed by the laws of Denmark and the courts of Denmark (venue Copenhagen) have exclusive jurisdiction. If you are a consumer with mandatory local rights, you may be able to bring claims in your local courts instead.
We may update these terms from time to time. When we do, we update the “Last updated” date and, for material changes, aim to give you reasonable notice via email or in the product. If you continue to use Beeve after updated terms take effect, you agree to the updated terms. If you do not agree, you must stop using Beeve and cancel your subscription.
If you have questions about these terms or about Beeve, you can contact us at contact@beeve.ai or via the contact details on our website.